All SA & International subscribers will receive a password for early access at (8am SAST/6am GMT) on the 24th of November 2025. If you have not subscribed already make sure to sign up now. 

*Early access is for 1 hr.*

Items purchased during the Black Friday sale [online & in-store] may be returned or exchanged within a 60-day period. Please note that sale items are refundable to your original payment method or to a gift card. If you made the purchase with a gift card, you will be funded in the same method. 

By having an account on our website, you can save your favourite products to your Wishlist. When the site switches over to Black Friday discounts, selected sale items on your Wishlist will automatically have the discounts applied.You'll be able to add to cart directly from your Wishlist,eliminating the need to search for the products during the Black Friday rush. 

If you haven't already installed the Wallet Pass, make sure to install it before the sale goes live for real time updates on your B-Bucks balance and for immediate notifications on exclusive offers throughout the week.

All 14 Burnt Stores, across the country will run the Black Friday sales from the November 24th to December 1st. Limited quantities available in store. Note: Only credit & debit card payments are accepted. NO CASH. 

Yes, orders placed online, will be allowed to be exchanged in store for a different size or product that is available in store. 

While we aim for quick delivery, slight delays may occur over the Black Friday period. We thank you for your understanding. 

Standard Shipping Timeframes:

• South Africa Domestic: 1 - 3 Working Days
• International: 1 - 7 Working Days

Regrettably, we're unable to make changes to an order once it has been placed. However, if you'd like to modify your purchase, you can easily request an exchange after receiving your parcel. 

This option is only available for our online South African shoppers and not in stores. When checking out you will have the option to pay using PayJustNow. Get your Black Friday purchase in 3 equal, interest free payments with PayJustNow. 

Should you have an issue with an order, kindly contact us through our chatbot on the website. This is the fastest way to receive support. We may experience higher than usual volumes during Black Friday. Rest assured that our customer service team will respond as soon as possible. We thank you for your understanding.

Please ensure you have read and understood our Black Friday 2025 T's & C's. By completing your checkout you agree to the Terms and Conditions as stipulated. View Terms & Conditions