Spot the Signs
Fake Accounts & Protecting Our Community
Turns out we've got copycats. We've spotted fake websites and social accounts trying to pass themselves off as Burnt®. We're on it, and we're making sure you can always tell the real reps from the knockoffs. If something feels off, we've got your back.
1. Check the website address
Before you check out, check the URL. Our only official websites are:
burnt.co.za (South Africa)
burnt.co (International)
Scam sites love to dress up in a similar domain and hope you don't notice the difference. Don't fall for the fakeness.
2. Look for our official social channels
Engage with Burnt® through our official accounts only. If you're not sure it's us, swing by our website first and follow the links straight to our verified channels.
Instagram:
Facebook:
Pinterest:
LinkedIn:
3. If the price feels too good to be true…
It probably is. If you spot a deal that seems too generous to be real, let us know before you hit “buy.”
4. Trust your instincts
Fake sites tend to skip leg day on the details. Watch out for:
- Poor spelling or grammar
- Low-quality images
- Broken links or pages
- A checkout experience that feels clunky or off
- A site that just doesn't feel like Burnt®
If your gut says something's not right, don't push through the rep — stop and verify first.
Check the Payment Options
Burnt® only plays with approved payment methods and secure gateways. No exceptions, no workarounds.
Payment Methods
- Apple Pay
- Google Pay
- Capitec Pay
- Debit & Credit Card
Approved Payment Gateways
- PayGate
- PayJustNow
- Ozow
If these aren't on offer, that's your cue to walk away from the bar.
Think You've Been Targeted?
1. Let Us Know
Spotted a fake? Be our eyes. Report it below and help us shut these impersonators down for good.
2. Report the Profile
You can also report fake accounts directly through Instagram or Facebook — the fastest way to get them benched.
3. Contact Your Bank
Made a payment through a fraudulent site? Call your bank immediately, don't wait it out.
4. Protect Your Information
Shared personal info with a fake account or site? Consider reporting it to your local authorities too. Better safe than sorry.
Frequently Asked Questions
I've ordered from a fake website, what do I do now?
As you have purchased through a fake website, you may have been a victim of fraud, therefore, we advise that you contact your bank/payment method as soon as possible and they can arrange a refund for the counterfeit items you've bought. Please report the website through the link above. We can then work to get this removed as soon as possible!
Can you refund me for my charge?
Unfortunately, as these sites are in no way connected to Burnt® we're unable to process a refund for you. We would advise you contact your bank/payment method for more information on acquiring a refund.
Are my bank details at risk if I've ordered from a fake website?
Please raise any concerns you have regarding your bank details with your bank directly. We would advise you follow their recommendations for keeping your account safe and secure. Please also be wary of any phishing email scams that you may potentially be susceptible to.
I've seen an advertisement on social media for a sale, is this real?
If we have a sale, we'll shout about it across our social media channels but only through our verified accounts! Make sure you check that the account advertising a sale is our official, verified account before placing any orders.
I've been contacted through Instagram, was this you?
We will only ever contact you through one of our verified accounts. If it hasn't got the blue tick - it's not us. If you're ever unsure who's contacted you, please reach out to our customer support team and we'll find out for you. You can also report any fake advertisements on social media by clicking on the 3 dots at top right of the sponsored ad to report it to the social media platform directly. The more reports they receive, the better!
How do I know what is a legitimate website?
We do not sell our items through any third parties - only through our official websites, burnt.co.za (South Africa) and burnt.co (International). Always make sure to check the URL before ordering!
What are you doing to prevent this from happening?
We regularly feature posts across our social media channels and blog page with any relevant information to help protect our community. We also have a dedicated team working to get all fake advertisements and fraudulent websites removed as quickly as possible.
Shop Safely
Official Websites
burnt.co.za (South Africa)
burnt.co (International)
Official Support
Instagram: @burnt.studios
Instagram: @burnt.studios.men