You can return or exchange unworn and unwashed products within 30 days.
You can return or exchange your order in one of two ways:
- Exchange or return to Burnt store: Return or exchange the selected item to your nearest store together with your digital invoice received via email.
- Log an Exchange or Return Online: Click here if you would like to book an online exchange or return through our courier service.
Please note that we can't accept exchanges 30 days after you have received your parcel. Read our returns and exchange policy for more information and guidance.
Burnt does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the required criteria, customers should select a service that provides tracking, such as our courier service.
Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Burnt representative.
Burnt cannot be held accountable for banking institution processing time frames.
All discounted items, sale items can only be exchanged for another product or a gift card. One free exchange per order, thereafter we will charge R100 per exchange.