Terms and Conditions

BURNT STUDIOS
PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY.
 
Introduction and Agreement
This website (“Site”) is owned by Burnt Studios (Pty) Limited (“the Company” / “us” / “we”). Burnt Studios means Burnt Studios PTY LTD (Registration number: 2018/469922/07), trading as Burnt Studios in the Republic of South Africa.
 
The Site incorporates the Burnt Studios Online Site and, except where the context otherwise indicates, references to “the Site” include the Burnt Studios Online Site. The Site promotes the sale of the Company’s products as well as other products (collectively “the Products”).

By shopping or browsing on this Site, you:
  • represent and warrant that you have read and understood these terms and conditions as well as the policies displayed on this Site; and
  • agree to be bound by these terms and conditions as well as the policies (collectively “the Agreement”).
PLEASE DO NOT USE THIS SITE IF YOU DO NOT ACCEPT, AND AGREE TO BE BOUND BY, THIS AGREEMENT.
 
Product pricing and availability
The Products displayed on this Site are subject to availability. The Company reserves the right, without prior notice, to discontinue or change pricing or specifications on Products and services offered on this Site without incurring any liability whatsoever.

Shipping Rates

We ship locally, in South Africa, and internationally.


Local delivery time is 1-5 business days , after shipping (depending on delivery location).

Shipping for orders under R1250 is charged at a flat rate of R80.
Orders over R1250 enjoy free shipping (Excl. Digital Items).

Digital products do not contribute to the free shipping amount.

Expected delivery time frames:
Cape Town and surrounds: ±1-2 business days
Main Centres (Johannesburg, Pretoria, Durban etc.): ±2-3 business days
Outlying Areas: ±3-5 business days

For customers who have selected express shipping, please note that these orders need to be placed before 11:00am on weekdays to ensure delivery within the 1-2 day timeframe. Express shipping is only available for main centres in South Africa. You will receive your order within 1-2 days after your items have been shipped. 

International delivery time is around 7 business days. 

International shipments are handled by DHL. They have an automatic system that quotes you on shipping according to your location. Simply enter your delivery address and you will see what the shipping will cost you.

Delays may occur as a result of customs clearance or availability on air freight planes. 

You will receive an email as soon as your order has been shipped. The email will include a tracking number and a link to where you can track your order.

NOTE: The customer is responsible for any and all taxes and duties that the package attracts when entering the destination country. Burnt cannot be liable for any additional costs that the package might incur.





Exchanges & Returns

If an item is to be returned you need to have all the original packing, labels (still on the products), sanitary stickers (when it is Swimwear), all items must be clean, unworn, unwashed & unused. Customers wishing to exchange or return merchandise must fill out the exchange form within thirty (30) days from the order date.

Regarding returns, you will be credited with the ZAR amount of the returned item in the form of a Burnt Studios voucher (Please note: No returns/credit on the shipping costs).


We offer one free exchange per local order, shipped within the parameters of South Africa. After that, local shipping is calculated at R80.00 one way. For international exchanges, the customer is responsible for the shipping costs and any relevant duties of an exchange.

 

To ensure that our customers to have a safe and consisted experience, Burnt will handle any returns and exchanges under the under the CPA or the Electronic Communications and Transactions Act 2002 (“ECT Act”). We will happily accept returns or exchanges purchased through our direct sales channels, i.e. the official Burnt websites (burnt.co.za and burnt.co) as well as our Burnt retail stores within 30 days after purchase. We can not accept or allow any exchanges or returns purchased through a 3rd party.

 

Sale items: Sale items can only be exchanged for another size or a gift card. Please note that a shipping charge of R80 is applicable to arrange a courier pick up and drop off. No returns, exchanges or refunds are allowed on swimwear, underwear, socks, earrings, eBooks or gift cards.

Please note, we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore.   

Should you use your product and spot a factory fault within 30 days of receiving it, Burnt will then replace that item for you. Please email support@burnt.co.za for more info. Size labels and care labels on the inside of garments are not included and garments cannot be replaced if the printing on the INSIDE of a garment; splinters, fades or comes loose. As the size and care labels are worn directly in contact with the skin, we make use of softer printing and fabrics to ensure a comfortable fit. This results in the printing getting faded easier and is therefore considered standard wear and tear.

The following will NOT be regarded as defects and will not entitle you to a return under this section: 

  • faults resulting from normal wear and tear i.e. the loss, injury, or stress to which something is subjected by or in the course of use;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Please note, the Burnt Team will first examine the item by means of either image or physical examination. Burnt reserves the right to not grant an exchange if deemed that the fault is not a factory fault.

If any damage occurs outside of the 30-day window, no replacement will be made since we are unable to control how the product was used or handled in that timeframe.




Discount codes
Burnt reserves the right to remove all discount codes on major sale days such as Black Friday or a Flash Sale. No previously acquired discount codes  (including discount codes obtained via scratch cards) can be applied on such days. 
 
Colours
We have made every effort to display as accurately as possible the colours of the Products that appear on the Site. As the actual colours you see will depend on your computer’s monitor we cannot guarantee, however, that your monitor’s display of any colour will be 100% accurate. Burnt Studios will not grant refunds or returns if the customer feels the product does not look exactly like that in the picture.
 
Intellectual property
All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Site are owned by the Company alternatively the Company is the lawful user thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Site and/or any Site information as well as the database is the sole property of Burnt Studios.


The Company grants you permission to view, electronically copy and print portions of the Site for the sole purpose of placing an order with the Company for any of the Products.

Any use of materials on the Site other than for the purpose noted above including, without limitation, the unauthorised submission, removal, modification, dissemination, copying or distribution of copyrighted or other proprietary content, without the prior written consent of the Company and/or the lawful trademark and/or copyright owner (if applicable), is prohibited and constitutes an unlawful infringement of the intellectual property rights of the Company and/or such trademark and/or copyright owner.
 
Trademarks
"Burnt", “Burnt Studios”, the Burnt Studios logo as well as the Company logo and all other marks, logos and trade names appearing on this Site are trademarks of either the Company, its holding company or affiliates in the Republic of South Africa, or of third parties who have authorised the Company to display such trademarks on the Site. Nothing contained on this Site should be construed as granting, by implication or otherwise, any license or right to use any of the trademarks displayed on this Site without the express prior written consent of the Company. Your use of any of the trademarks displayed on the Site or in any of its contents is strictly prohibited. You may not copy, reproduce, publish, upload, post, transmit, distribute or modify any of the trademarks appearing on this Site. You further undertake not to infringe any right of the Company or trademark owners in respect of such trademarks. The use of the trademarks on any other website or networked computer environment is prohibited.
 
Unlawful use
You shall not use this Site to send or post any message or material that is unlawful, harassing, defamatory, abusive, threatening, obscene, sexually orientated, racially offensive, profane or which violates any applicable law and you hereby indemnify the Company against any loss, liability, damage or expense of whatever nature which the Company or any third party may suffer and which is caused by or attributable to, whether directly or indirectly, your use of the Site or any of our social media platforms.
 
Links and advertising
No person, business or other website may link to any page on this Site without the prior written permission of the Company.

External hyperlinks may be provided on the Site, but such links are beyond the Company’s control. You shall not interpret the provision of such hyperlinks as constituting any relationship between the Company and any linked third party, nor as an endorsement by the Company of such third party. Hyperlinks provided on this Site to other websites are provided as is and the Company does not necessarily agree with, edit or sponsor the content of such websites. The use of, or reliance placed by you on any external links provided on the Site is entirely at your own risk.

Any advertising and other promotional material that may be displayed on the Site from time to time shall not be interpreted as constituting any relationship between the Company and any third party placing such advertising or promotional material on the Site, nor as an endorsement by the Company of such third party. Any use of, or reliance placed by you on such material is entirely at your own risk.
 
Disclaimers and exclusions of liability
You expressly agree that use of the Site is entirely at your own risk. The Site and its contents are provided on an ‘as is’ and ‘as available’ basis and has not been compiled to meet individual requirements. It is your responsibility to satisfy yourself, prior to entering into this Agreement, that the service available from and through this Site meets your requirements, and is compatible with the hardware and/or software used by you.

The Company makes no representations nor gives warranties of any kind, whether express or implied including, without limitation, with respect to the Site, its contents, the accuracy thereof or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of Products and/or delivery arrangements and times.
The Company disclaims all representations and warranties including, but not limited to, warranties as to the availability, accuracy or content of information, Products or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services.

The Company does not warrant that the functions provided by the Site will be uninterrupted or error free, or that the Site or the server that makes it available are free from viruses or other harmful components. Save as expressly set out herein, the Company shall under no circumstances whatsoever be liable to you, including without limitation, as a result of or in connection with the Company’s negligent acts or omissions or those of their employees, agents, representatives, sub-contractors or other persons for whom in law they may be liable (in whose favour this constitutes a contract or undertaking for their benefit), for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (and whether arising under contract, delict or otherwise), sustained by either you, the recipient of the Products or services or any other person arising from or as a result of any sale concluded in terms of this Agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use or possession of the Products or services.
The Company, its directors, employees, sub-contractors, agents, representatives, affiliates and suppliers shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon the Site (including any information contained thereon) or the Internet. You hereby indemnify the Company from and against any loss or damage suffered or liability incurred including, without limitation, in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any family member, agent or representative acting on your behalf in connection with transactions concluded on the Site and/or in terms of this Agreement and/or in relation to the receipt of Products or services supplied by the Company pursuant to any such order.
Notwithstanding any other provisions contained herein, the Company’s liability whether in contract or delict arising from any breach of any obligation in terms of this Agreement, negligence or otherwise shall not exceed at any time the value of the Product(s) in respect of which any such dispute or claim arises.
By accessing this Site, you warrant and represent to the Company that you are legally entitled to purchase the Products and that all the details you have provided are true and complete.

Information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of the Company. You should consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Site.
 
Security
You agree and warrant that your user name and password shall be used for your personal use only and shall not be disclosed to any third party. You agree that the Company shall be entitled, at all times, to take all reasonable steps to ensure the integrity and security of the Site, including associated applications.
The content contained on the Site may be used by you for your own personal shopping and information purposes only. In using the Site you warrant that you shall not infect it with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Site and you hereby indemnify the Company for any damage caused by any act attributable to you. Any person that delivers or attempts to deliver any damaging code to this Site or attempts to gain unauthorised access to any page shall be prosecuted.



Shipping

At Burnt Studios we make use of DHL, The Courier Guy, DawnWing and CourierIt (the majority of the time, not exclusively) to ship all our packages. They are some of the most recognized and well now courier services in SA and they offer great service. Once your package has been delivered to them it is out of our control and they will be responsible for the delivery to you. Burnt Studios is not responsible if your order has not been delivered by the estimated delivery date once we have handed your parcel over to our courier service. If there is a delay in the delivery (due to strikes etc.) there will not be refunds, nor is Burnt Studios responsible for any lost or damaged parcels.

Please allow 3-5 Business days for your order to be delivered. Shipping may be delayed on big Sale events (Black Friday or Flash Sale).

Please make sure that the shipping address provided is correct. We will not be held responsible for parcels going missing because we have not received the correct address.

Please note: The courier company may contact you if you need to pay tax and duties to the tax authorities of the specific country upon import of the goods. We cannot be held reliable for any additional tax or duty fees. 

General terms
The Company may, in its sole discretion, suspend or terminate the operation of the Site at any time without prior notice to you and without the need to give you reasons for such termination or suspension.

We may change the terms of this Agreement from time to time without notice to you. Any amendments will take effect immediately on posting of the amendments on the Site. You shall be deemed to have accepted any changed terms should you continue to use the Site.

If any provision of this Agreement is unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of the remaining terms.

This Agreement constitutes the whole agreement between the parties relating to the subject matter hereof. Any indulgence of extension of time granted by the Company to you shall not be construed as a waiver or variation of any of our rights or remedies.

At the option of the Company, any dispute arising out of the Agreement may be brought in any Magistrates’ Court of competent jurisdiction notwithstanding that the amount in issue may exceed the jurisdiction of such court.
The Site is hosted and managed in the Republic of South Africa and this Agreement is accordingly governed by the laws of the Republic of South Africa.

Any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this Agreement, may be submitted to confidential arbitration South Africa in terms of the expedited rules of the Arbitration Foundation of Southern Africa.

General Information
The Company’s:
Electronic communication
When you use or visit this Site, or send electronic communications to the Site including, without limitation, e-mails or place orders for Products, you:
  • consent to receiving communications from the Company electronically;
  • agree that all notices, disclosures and other communications sent by the Company, including this Agreement, satisfies any legal requirements, including but not limited, to the requirement that such communications should be ‘in writing’;
  • agree that the Company may use your information to contact you about promotions and special offers if you have indicated during registration that you would like to receive such information. You are entitled, at any stage, to opt out of this service.
  • agree that the Company may disclose your personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as otherwise required by law, e.g. for accounting purposes.
BURNT STUDIOS ONLINE SITE TERMS
To purchase Products from the Burnt Studios Online Site you must first register your personal information. Registration and/or use of the Burnt Studios Online Site constitutes acceptance of this Agreement by you, and shall accordingly apply as between the Company and yourself.


Online registration
To register to buy Products you will be required to provide us with your personal information including payment details and your South African delivery address and contact information to enable us to verify who you are and deliver any products that you have bought.

You may be required to choose a user name and a password, or elect to checkout as a guest customer. Please keep your password secret. The Company accepts no liability for any damages suffered or losses incurred as a result of the misuse or loss of your password. In this regard you represent and warrant that your user name and password shall:
  • be used for personal use only; and
  • not be disclosed to any third party.

You will be required to login with your username and password each time you want to buy Products on the Burnt Studios Online Site. Should you want to review and/or change any of your particulars please go to ‘My Account’.

Guest customers will not have a registered account. You will be able to track and trace the progress of your orders delivery, using the link in the email that is sent to you. Your delivery address and contact details is required to facilitate the delivery of your order.
 
Security
The Company will endeavour to ensure that your personal information and/or Credit Card details are protected as they travel over the Internet. Given the current state of Internet technology however, there is no guaranteed secure transmission of data over the Internet. Therefore the Company cannot guarantee the absolute security of any information you transmit to us or which the Company transmits to you.
 
Pricing
Subject to availability, the price you pay for Products will be the price shown on the Burnt Studios Online Site on the date that you pay for such Products.
Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Time-based pricing is only available during the times and dates stipulated on the Site.

The price of each Product is the price displayed on the Burnt Studios Online Site. In the event of a Product being on special, this price will be displayed. All prices are quoted in South Africa Rand (ZAR) and includes VAT at the rate of 15%, unless otherwise stipulated. Prices are only valid on the Site and not in Burnt Studios stores. Delivery costs are calculated taking into account the area of delivery as well as the weight and product dimensions of each Product being delivered and are quoted separately.

Whilst all precautions are taken by the Company to provide the correct pricing on this Site, in the event that an error does occur, the Company will make every effort to contact you to cancel the purchase and provide a full refund for the original amount paid. As such the Company will not be obliged to provide you with the affected Product at such incorrect price.
Free delivery promotions are limited to web orders only.
 
Payment
Prior to delivery of the Products to you, the Company shall be entitled to debit the Credit Card supplied by you on acceptance of your order should you be paying with a Credit Card.

Should you pay for the Products via EFT the Products will only be delivered to you once your payment has cleared in the Company’s bank account, and is reflected as a payment on the Company’s bank statement within 3 working days of date of the placement of your order.

In order to protect our interests as well as yours, the Company may scrutinise transactions to prevent attempted fraud. A transaction may be refused if the Company is not satisfied that it is legitimate.
 
Stock availability
The Company cannot always guarantee the availability of stock. If we are unable to supply each and every Product ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered. Stocks of all goods on offer are limited. The Company shall use its reasonable efforts to discontinue the offer as soon as stock is no longer available.

Under no circumstances will the Company be liable to you for failing to supply Products ordered by you if the shortage of stock or capacity is due to circumstances beyond the Company’s control. In such circumstances, the Company will take reasonable steps to inform you of the shortage of stock or capacity as soon as it is practicable to do so.



Confirmation of orders
Orders placed on the Burnt Studios Online Site constitute your offer to purchase Products subject to this Agreement. Your offer is deemed to have been accepted by the Company when payment is received from the issuing bank in the case of payment via Credit Card, or when your payment reflects on the Company’s bank statement in the case of payment via EFT. Failure by the Company to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.





Giveaways
When Burnt hosts a giveaway either on any of their own platforms or on the platform of another company these terms and conditions apply. The giveaway winner will be selected by means of a random draw and the judge's decision is final. Giveaway items are non-refundable and no-returnable. Giveaway prizes can not be redeemed for cash. By entering a giveaway you accept that Burnt or the hosting company of the giveaway has the right to make use of your contact details. You also accept that your details can be used in order to announce the winner of the prize on any platform of their choice or for additional marketing activities. Giveaway prizes are for RSA residents only and can't be shipped abroad. Winners have to meet ALL provided criteria in order to qualify for the prize. No late entries will be accepted. Burnt can not be held responsible for any fraudulent or scamming activity of any form or nature. Burnt Studios reserves the right to end a giveaway at any time if need be. 

Burnt reserves the right to pack the winner's giveaway hamper with products of their choice. The value is based on the original asking price of our products. If a product is on sale or goes on sale during the campaign, the value of its original price will be used to count towards the final value of the hamper. There might also be physical prizes included in the giveaway.


Review Giveaway Campaign: The total prize value will be awarded to the winner in the form of a gift voucher. You will be contacted personally and if no response is received within 48hours, the prize will roll over to the next selected candidate. The giveaways will take place twice a year in January and July. 

Burnt x Nü Food Summer Campaign: Timeframe (24 January - 11 February  2022) The two winners will be chosen at random and will be announced on 14 February 2022. No late entries will be accepted. Only applicable to South African Citizens. The judge's decision is final.
Stellenbosch Store Giveaway Campaign: Timeframe (3 March - 31 March 2022) The winner will be chosen randomly and announced on the 5th of April 2022. No late entries will be accepted. Only applicable to South African Citizens. The judge's decision is final.
Tiktok Challenge: Burnt will not be liable for any consequential cost, expense, loss, injury, or damage suffered by a participant. The prize mentioned in the challenge is the only prize(s) available. No transfer, substitution, or cash redemption will be awarded. Acceptance of the prize constitutes permission of Burnt to use content captured on the day for the purpose of advertising, promotion, and publicity in any and all media without any compensation, notification, or permission unless prohibited by law. Any prize is provided "as is" without warranty of any kind and no returns and refunds are allowed. 
Mother's Day Giveaway Campaign: Timeframe (25 April 2022 - 7 May 2022) The two winners will be chosen at random and will be announced on 8 May 2022. No late entries will be accepted. Only applicable to South African Citizens. The judge's decision is final.
Gary Rom Stellenbosch campaign: Buy a full Montreal sweat set in our Stellenbosch store and receive a R1000 Gary Rom Stellenbosch voucher. This offer is valid only while stocks last. Online orders do not qualify. Only one voucher per customer is allowed. Vouchers are valid for 3 months after purchase. Only 1 voucher may be used at any given time, no two vouchers may be used together – ever. Vouchers are only for hair services, and not retail unless expressly stipulated. Vouchers may not be redeemed for cash, either part of, or in full. Vouchers have a 3-month expiry date unless stipulated otherwise. Vouchers are issued at the discretion of Gary Rom management, and we reserve the right to withdraw any voucher if deemed necessary. Vouchers are not transferable. Vouchers may not be used by more than one person at any given time. Vouchers may be used on the day, if there is any credit left on the voucher, this may be used at a future date, provided that the original voucher recipient uses the remaining credit.

Burnt Scratch Card Campaign: During this campaign, the buyer will receive a physical scratch card with every purchase made online and in-store. Each scratch card will contain a discount code which can be redeemed on the buyer's next purchase online or in-store.

  1. The “Scratch Card Campaign” runs from 22 July 2022, 14:00 - 31 August 2022, 24:00.
  2. A customer is only allowed one scratch card per order and only one scratch card per customer. 
  3. Discount codes are only limited to one use per user. 
  4. Vouchers/scratch cards are valid until 30 September 2022.
  5. The scratch cards are only available while stock lasts
  6. Customers will not receive a scratch card when ordering an eBook without any other physical products added to the order. 
  7. The prize is not transferable and is not exchangeable for another prize or cash and cannot be sold.
  8. The promotion is open to all customers from the age of 18 years and above.
  9. In order to be eligible for the prizes on offer, entrants will need to place an order online or make a purchase in-store. This excludes the purchase of a gift card online or in-store.
  10. There will only be 2000 scratch cards available. First come, first serve. While stocks last.
  11. By participating in this promotion, the participants agree to the publication of their name and photographs for promotional purposes, in respect of this promotion, without compensation of any form.
  12. Customers shopping at the Burnt store should use the discount code shown on their scratch card.
  13. Discount code must be entered at checkout as discount cannot be applied retrospectively.
  14. Discount code can be used once per customer and not in conjunction with any other discount code, so make sure you've ordered everything you want before completing checkout.

V&A Waterfront Store Giveaway Campaign: Timeframe (1 October - 9 October 2022) The winner will be chosen randomly and announced on the 10th of October 2022. No late entries will be accepted. Only applicable to South African Citizens. The judge's decision is final.

Stellenbosch "Motivation on the Move" Campaign: Timeframe 28 January - 5 February 2023. The winner will be announced on the 6th of February 2023. 

  • Only one motivational card (entry) per purchase.
  • Not applicable to online orders or purchases made at the Burnt V&A store.
  • The giveaway box will include selected Burnt pieces valued at +/- R3000. Any prize is provided "as is" without warranty of any kind.
  • Prize items provided cannot be exchanged for another product or style.
  • Prize items provided cannot be returned for a gift card or cash.
  • The motivational cards (entries) are only available while stock lasts
  • The giveaway prize is not transferable, and is not exchangeable for another prize or cash and cannot be sold.
  • Acceptance of the prize constitutes permission of Burnt to use content captured on the day for the purpose of advertising, promotion, and publicity in any and all media without any compensation, notification, or permission unless prohibited by law.
  • No late entries will be accepted.

Motivation on the Move - Discount T&C's

  • Discount valid until 28 February 2023.

  • Discount can only be used in-store (Stellenbosch store only)

  • The discount code can only be redeemed once per user.

  • The discount code may not be combined with other sale, promotion, discount, coupon and/or offer.

  • Offer cannot be sold or otherwise bartered.

 For any other queries please email marketing@burnt.co.za

 

Terms and Conditions for Free Shipping Codes

  1. Expiration Date: Free shipping codes issued through email campaigns have clearly stated expiration dates.

  2. Validity Period: Customers must use the free shipping code before the expiration date. Any attempts to use the code after this date will not be honoured.

  3. No Extensions: Extensions or reissues of expired free shipping codes will not be provided. It is the customer's responsibility to redeem the code within the given timeframe.

  4. Non-transferable: Free shipping codes are non-transferable and can only be used by the recipient of the email.

  5. One-time Use: Each free shipping code is valid for a single transaction only. Multiple uses of the same code will not be accepted.

  6. Changes and Amendments: We reserve the right to change these terms and conditions at any time. Any changes will be communicated through our official channels.

By using the free shipping code, customers agree to these terms and conditions.

 

Terms and Conditions for Burnt 100k Campaign:

The “campaign” refers to the Burnt 100k giveaway campaign.

The campaign will commence on Friday 5 April and run until 15 April.

Winners will be announced on the @burnt.studios stories at these times:

  • Winners 1-10: 6 April at 2pm
  • Winners 11-20: 7 April at 2pm
  • Winners 21-30: 8 April at 2pm
  • Winners 31-40: 9 April at 2pm
  • Winners 41-50: 10 April at 2pm
  • Winners 51-60: 11 April at 2pm
  • Winners 61-70: 12 April at 2pm
  • Winners 71-80: 13 April at 2pm
  • Winners 81-90: 14 April at 2pm
  • Winners 91-100: 15 April at 2pm

The campaign will run for 10 consecutive days.

10 x R1000 vouchers will be released to 10 winners every 24 hours over 10 days.

For International customers shopping on Burnt.co

Should you wish to use your voucher on the international site, please reach out to us on Instagram Direct Message (DM) with your request.

We will swap your voucher for a £50 voucher to be used exclusively on our international website.

The total number of vouchers awarded will not exceed 100 vouchers.

The vouchers can be redeemed for purchases on the burnt.co.za or burnt.co (international site) online store only.

Vouchers cannot be exchanged for cash.

Entrants must be following the official @burnt.studios Instagram account to be eligible to win as well as follow all the required criteria as laid out in the announcement post when the campaign goes live.

Entrants Instagram page must be public in order for us to see your entry, no entries from private accounts will be picked up by our winner picker software.

Each draw will be vetted by the board of directors to ensure:

  • All giveaway mechanics where fulfilled (follow/share/comment)
  • The winning accounts are true eligible winners and not bots/spam/duplicates/private.
  • That the draw takes place fairly and accurately.

Your Instagram username is only eligible to win once. Should your username be drawn a second time, it will be replaced with the next winner in line.

All winners will be drawn from a reliable and random winner generating software.

Employees of Burnt and their immediate family members are not eligible to win in the campaign. Each participant may enter multiple times to improve their chances. You will receive your voucher code via DM within 24 hours of winners being announced on stories. Winners will be announced on the @burnt.studios Instagram account.

Winners will receive a unique voucher code via direct message on Instagram. Vouchers are valid until September 30, 2024, and cannot be used during sales or promotional events. Each voucher code can only be used once and cannot be shared or transferred to another individual.

By participating in the campaign, participants agree to abide by these terms and conditions. Burnt reserves the right to disqualify any entrant who violates the terms and conditions or engages in fraudulent behaviour. Burnt reserves the right to modify, suspend, or terminate the campaign at any time without prior notice. By accepting a prize, winners grant Burnt the right to use their username on our Instagram stories. All personal information collected during the campaign will be used solely for the purpose of administering the campaign and will not be shared with third parties without the consent of the entrants. By participating in the Burnt 100k Followers Campaign, entrants agree to be bound by these terms and conditions.

 

Additional Terms and Conditions for Bonus Day of Burnt 100k Campaign:

  1. The bonus day refers to the additional day added to the Burnt 100k giveaway campaign, offering a R2500 voucher prize for 4 winners each.
  2. The bonus day will commence on 15 April and run until 16 April.
  3. Winners will be announced on the @burnt.studios stories on 16 April.
  4. The bonus day prize consists of R2500 vouchers, redeemable for purchases on the burnt.co.za or burnt.co (international site) online store only.
  5. International customers wishing to use their voucher on the international site may opt to swap their R2500 voucher for a £110 voucher to be used exclusively on our international website, as per the terms outlined in the main campaign T&Cs.
  6. The total number of bonus day vouchers awarded will not exceed 4 vouchers.
  7. Vouchers cannot be exchanged for cash.
  8. Entrants must adhere to all requirements and criteria as outlined in the announcement post for the bonus day on Instagram.
  9. Each entrant's Instagram page must be public for eligibility. Entries from private accounts will not be considered.
  10. Each draw will be conducted fairly and accurately, vetted by the board of directors to ensure compliance with giveaway mechanics and the eligibility of winning accounts.
  11. Each Instagram username is only eligible to win once. Duplicate entries from the same username will be disregarded.
  12. Winners will be selected via reliable and random winner-generating software.
  13. Employees of Burnt and their immediate family members are not eligible to win on the bonus day.
  14. Participants may enter multiple times to improve their chances of winning.
  15. Winners will receive a unique voucher code via direct message on Instagram. Vouchers are valid until September 30, 2024, and cannot be used during sales or promotional events. Each voucher code can only be used once and cannot be shared or transferred to another individual.
  16. By participating in the bonus day, participants agree to abide by these additional terms and conditions. Burnt reserves the right to disqualify any entrant who violates the terms and conditions or engages in fraudulent behaviour. 

Terms and Conditions for BURNT TONE VIP PRE-LAUNCH:

The “campaign” refers to the Burnt Tone VIP Pre-Launch campaign.

The campaign will commence on Sunday 7 April and run until 10 April Midnight.

For three days post launch (7th April at midday until 10th April midnight), email subscribers who signed up to the Burnt Tone waiting list can use their unique discount code emailed to them to get a 25% discount off the Burnt Tone Program. 

The discount is only available online. Purchasers must apply their unique code emailed to them to checkout to redeem the discount.

The discount is only available for one use per customer and is valid until the 10th of April. 

Discount can only be used on the Burnt Tone program and cannot be exchanged for cash. This discount can only be applied to an online purchase.

 

Terms and Conditions for BURNT RUN CLUB COMPETITIONS (GENERAL)

The “Campaign” refers to the Burnt Run Club Competitions.

Winners will be announced at the run, unless otherwise communicated. Winners will need to provide their contact details to the relevant run captain. If the prize is not handed out at the run, a unique code will be shared with the winner to redeem their prize. 

All run competition vouchers will be valid 6 months from when they are announced at the run, after which they will expire.

They can be redeemed online or In-store. Each voucher is single use and can only be redeemed on ONE order. Vouchers are not transferable. Vouchers cannot be redeemed for cash. 

 

Terms and Conditions for BURNT TONE IN-STORE LAUNCH:

The “campaign” refers to the Burnt Tone In-store Launch promotion campaign.

The campaign will commence on Monday 8 April and run until 8 May.

For the first week of launch (8th April - 14th April) or until promotional stock lasts, all in-store purchasers who receive a coupon code in their shopping bag unlock a 20% discount on the Burnt Tone program. 

The discount is only available through the QR code on the print out. Purchasers must scan the QR code to redeem the discount which will automatically be applied at checkout.

The discount is only available for one use per purchaser and is only valid until the 8th of May, after which all codes will expire. This promotion is only available to in-store purchasers ONLY.

The discount can only be used on the Burnt Tone program and cannot be exchanged for cash.

 

Burnt Run Half & Full Marathon Program Money Back Guarantee

 

T&C's APPLY: To qualify for a refund on your half and full marathon program

 

  • You must go through the full program. 
  • You must have completed all the lessons, activities, watched all the video lessons in the program.
  • You must have completed the training with proof of all your sessions (eg strava sessions or garmin results). 
  • You must have set a goal based off of your starting time trial and our pace calculator (with proof of your time trial session). 
  • You must have trained for the full 12 weeks and the 12 weeks must be completed consecutively.
  • You must have completed a half or full marathon race with proof of race entry and finish.
  • The refund is applicable to the purchaser of the program ONLY.
  • The guarantee does not include unforeseen events including but not limited to race cancellations and medical injury.
  • 100% guarantee is valid for 20 weeks after purchase date.

 

Terms & Conditions for Hyrox CPT Burnt Studios Sponsorship Competition

  1. Eligibility:
    • The competition is open to athletes participating in the Hyrox CPT event.
    • Participants must be 18 years or older to enter.
    • Employees of Burnt Studios and The Yard, as well as their immediate family members, are not eligible to participate.
  2. Entry Requirements:
    • To enter, participants must submit a video via Instagram DMs to Burnt Studios, introducing themselves and explaining how their training has been going and why they want to wear Burnt at Hyrox CPT.
    • The video must be submitted by the specified deadline. Late entries will not be considered.
  3. Individual vs. Team Entries:
    • Entries can be made either as an individual or as a team.
    • If entering as an individual, participants cannot later add or include team members after the submission of their entry. All entries must reflect the participant(s) as they will compete in the Hyrox CPT event.
  4. Selection Process:
    • Burnt Studios will select 14 athletes based on the creativity, enthusiasm, and alignment with the brand's values as demonstrated in their video submissions.
    • Selected athletes will be notified via Instagram DM and must confirm their acceptance within 48 hours of receiving the notification.
  5. Sponsorship Details:
    • Selected athletes will receive Burnt Studios activewear as part of the sponsorship.
    • Sponsored athletes will also be invited to an exclusive training session at The Yard in Cape Town before the Hyrox CPT event.
  6. Conditions of Participation:
    • Sponsored athletes agree to wear Burnt Studios gear during the Hyrox CPT event.
    • Sponsored athletes may be required to participate in promotional activities, including but not limited to social media posts, photoshoots, and interviews.
  7. General Conditions:
    • Burnt Studios reserves the right to modify, suspend, or terminate the competition at any time without prior notice.
    • Burnt Studios reserves the right to disqualify any participant who breaches these terms and conditions or engages in any conduct that may bring Burnt Studios into disrepute.
  8. Privacy:
    • By entering the competition, participants consent to Burnt Studios using their personal information for the purposes of administering the competition and for promotional purposes in connection with the competition.
  9. Liability:
    • Burnt Studios is not responsible for any injuries, losses, or damages that may occur as a result of participating in the competition or the Hyrox CPT event.
  10. Governing Law:
    • These Terms & Conditions are governed by the laws of South Africa, and any disputes will be subject to the exclusive jurisdiction of the South African courts.

By entering this competition, participants agree to these Terms & Conditions.

 

Black Friday Terms and Conditions

  1. Discounts
    All Black Friday discounts are valid only during the promotional period and are subject to availability. Discounts cannot be applied to previous purchases, and no price adjustments will be made after the sale has ended.

  2. Returns & Exchanges
    Items purchased during the Black Friday sale are eligible for return or exchange. Please note, sale items are refundable in the form of a gift card only, and not to the original payment method.

  3. Order Modifications
    Once an order has been placed during the Black Friday sale, we are unable to make any changes. If you need to modify your purchase, you may request an exchange after receiving your parcel by filling out the exchange form available on our website.

  4. Shipping Address Changes
    We are unable to adjust shipping addresses for orders placed during Black Friday. Please double-check your shipping details before completing your purchase to ensure accurate delivery.

  5. Delivery Times
    While we strive to deliver your Black Friday order as quickly as possible, please note that slight delays may occur due to high demand during the sale period. For specific delivery times, please refer to our frequently asked order questions for South Africa. Thank you for your patience and understanding.

  6. Right to Modify or Cancel
    Burnt reserves the right to modify, extend, or cancel the Black Friday sale at any time without prior notice. We also reserve the right to refuse or cancel any orders if we believe there is an issue with the transaction or if the sale terms are not adhered to.

  7. Pricing Errors
    In the event that an item is listed at an incorrect price due to a typographical error or technical issue, Burnt reserves the right to cancel or refuse the order. If the correct price of an item is higher than the displayed price, we will contact you for instructions before processing the order.

 

Terms & Conditions for the POV Camera App Competition (Tyger Valley Store Launch 30 November):

  1. How to Participate:
    • Scan the QR code to access your camera. Burnt staff will be available to assist if needed.
  2. Photo Submission Guidelines:
    • You may take up to 15 photos between 7:30 AM and midnight on 30 November.
    • The photos will be published on Burnt’s Instagram Stories on 1 December.
  3. Winner Announcement:
    • The winner of our favorite picture will be announced on or before 2 December at 5:00 PM.
    • To be eligible, the participant must have made a purchase at the Burnt store. This competition offers the chance to win back the full value of your order plus a R3,500 voucher.
  4. Voucher Details:
    • The voucher will be sent via email before 6 December at 5:00 PM.
    • The voucher is valid for 2 years from the date of receipt.
  5. Order Verification:
    • The purchase must be registered in Burnt’s system under the same name as the participant’s POV profile.
    • Orders made under a different name will be disqualified, and a new winner will be drawn.
  6. Participation Requirements:
    • All participants must submit their name to be eligible for the prize draw.
    • By participating, entrants grant Burnt full permission to use their submitted images on Burnt’s social platforms and other marketing channels.
    • Submitted images will become part of a communal album for the Tyger Valley store launch, and may be shared by other Burnt customers as well.
  7. Image Usage and Responsibility:
    • Burnt is not liable for any third-party use of the images from the communal album.
    • Burnt will not accommodate requests for image deletions once they are part of the communal album.

 

Burnt Black Loyalty Program

Welcome to the Burnt Black Loyalty Program (“Program”), operated by Burnt (“we,” “us,” or “our”). By participating in the Program, you agree to the following Terms and Conditions (“T&Cs”). Please read them carefully.

 

1. Eligibility

The Program is open to individuals who have created a customer account with Burnt either online or in-store. You must be at least 18 years old to participate.

 

2. Earning B-Bucks

Participants earn points (“B-Bucks”) on qualifying purchases made online at burnt.co.za and in participating Burnt retail stores. B-Bucks are earned at a rate of 10 B-Bucks for every R1 spent on eligible purchases. B-Bucks will not be earned on taxes, shipping fees, gift cards, promotional items, or any surcharges. Purchases made before enrolment in the Program do not qualify for B-Bucks. B-Bucks will be credited to your account within 48 hours of the qualifying purchase.

 

3. Redeeming B-Bucks

B-Bucks can be redeemed for discounts on future purchases both online and in-store. Redemption is at a rate of 200 B-Bucks = R1. B-Bucks cannot be redeemed for taxes, shipping fees, gift cards, or cash equivalents. Redemption thresholds may apply and will be disclosed at checkout or within your account.

 

4. Referrals

The Program offers a referral benefit of ‘Give R50, Get R50.’ Referrers will receive their R50 discount code only after the referred friend completes a qualifying purchase. Both discount codes expire after one year from the date of issuance.

 

5. Account Management

Participants are responsible for maintaining the accuracy of their account details. Only one account is allowed per individual; duplicate accounts will be deactivated at our discretion. B-Bucks are non-transferable and cannot be shared, gifted, or combined with other accounts.

 

6. Expiration and Forfeiture

B-Bucks expire 12 months after being earned. Additionally, unused B-Bucks will be forfeited if your account is inactive (no earning or redemption activity) for 12 months. All discount codes issued through the Program expire one year after their issuance date.

  • Please note that if an order is returned, exchanged, or cancelled, any points earned from the transaction will not be refunded. These points will be forfeited, and the total points balance will be adjusted accordingly.

 

7. Program Changes and Termination

Burnt reserves the right to modify, suspend, or terminate the Program at any time with 30 days’ notice. In the event of termination, unused B-Bucks will become void.

 

8. Prohibited Activities

Any fraudulent activity, misuse, or violation of these T&Cs may result in account suspension or termination, forfeiture of B-Bucks, and legal action. Prohibited activities include attempting to earn B-Bucks through illegitimate transactions or misrepresenting account details.

 

9. Limitation of Liability

Burnt is not responsible for the loss or theft of B-Bucks due to unauthorised account access. Burnt disclaims liability for technical issues or errors related to the Program, including delays in earning or redeeming B-Bucks.

 

10. Governing Law

These Ts&Cs are governed by the laws of South Africa. Any disputes arising from the Program will be subject to the exclusive jurisdiction of the courts of South Africa.

 

11. Acceptance of Terms

By enrolling in the Program, you acknowledge that you have read, understood, and agree to these Ts&Cs. If you do not agree to these Ts&Cs, you may not participate in the Program.

 

Terms and Conditions for Burnt Birthday Giveaway Campaign

These Terms and Conditions govern the Burnt Birthday Giveaway Campaign (the "Campaign") organised by Burnt ("we," "us," "our"). By participating in the Campaign, participants agree to these Terms and Conditions.

1. Campaign Overview

1.1. Double Points Offer:

    • Customers will earn 20 points for every R1 spent during the Campaign period.
    • The Double Points Campaign starts at 12:00 AM on 10 January 2025 and ends at 12:00 AM on 13 January 2025.
    • Bonus points are only applicable to orders placed during the Campaign period.

1.2. Wallet Pass Giveaway:

    • Customers who install the Burnt Wallet Pass during the Campaign period will automatically be entered into a draw to win a Giveaway Box containing Burnt products.
    • Items included in the Giveaway Box will be selected at Burnt’s sole discretion and are subject to availability.

2. Eligibility

2.1. Participation in the Campaign is open to all Burnt loyalty program members who meet the following criteria:

    • Must be at least 18 years old.
    • Must have an active Burnt Black loyalty program account.

2.2. Employees of Burnt and their immediate families, as well as agents or anyone professionally associated with the Campaign, are not eligible to participate.

3. Double Points Details

3.1. Points earned during the Campaign will automatically be credited to participants' Burnt Black accounts.
3.2. If an order is refunded or exchanged, the bonus points earned from that order will be automatically deducted or adjusted from the participant’s account.
3.3. Points cannot be transferred, redeemed for cash, or used in conjunction with other promotions, unless expressly stated.

4. Wallet Pass Giveaway Draw

4.1. The Giveaway is open to customers who install their Burnt Wallet Pass during the Campaign period.
4.2. The winner will be chosen at random and announced on 3 February 2025.
4.3. The Giveaway Box contents are at Burnt’s discretion and are non-transferable and non-refundable.
4.4. By accepting the prize, the winner agrees to participate in promotional activities as required by Burnt, including but not limited to social media announcements.

5. General Terms

5.1. Burnt reserves the right to disqualify participants if fraud, tampering, or other violations of these Terms and Conditions are suspected.
5.2. Burnt reserves the right to cancel, suspend, or amend the Campaign and these Terms and Conditions at any time without prior notice.
5.3. Burnt is not liable for any technical errors, delays, or failures that may impact participation in the Campaign.
5.4. By participating, participants agree to release Burnt from any liability arising from participation in the Campaign or the acceptance of prizes.

6. Privacy

6.1. Participants' personal information will be collected, used, and processed in accordance with Burnt’s Privacy Policy, available on our website.

7. Governing Law

7.1. These Terms and Conditions are governed by the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of the courts of South Africa.

By participating in the Burnt Birthday Giveaway Campaign, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.


Risk and Ownership
Risk in the Products shall pass to you upon delivery of the Products at the delivery address chosen by you. Until payment is received in full for any goods sold, ownership in the Products shall remain with the Company and such Products shall be returned and/or surrendered to the Company following receipt of a default notice from the Company.
 
Agreement of sale
An agreement of sale in respect of a Product between the Company and you only come into effect if and when a Credit Card authorisation is received by the Company from the issuing bank or when the Company’s bank statement reflects your payment via EFT, and the order has been invoiced. The Company reserves the right to:

  • refuse to accept and/or execute an order without giving any reasons, and

  • cancel orders in whole or in part in its sole and absolute discretion. 

Warranties
To the extent that the Products are altered contrary to the instructions, or after having been delivered to the delivery address stipulated by you the Products or property in which the Products are installed have been subjected to misuse or abuse, the Company and/or manufacturer of the Products will not be obliged to honour any warranties applicable to such Products. Warranties do not apply to ordinary wear and tear. Warranties do not apply to any clothing products currently listed on the site. 




Our Active Jewellery has a 3-month warranty on discolouration only. A jewellery piece that has lost significant gold colour in the 3 months since purchase will be replaced. If the item is no longer in stock, it can be replaced with another jewellery item of the same value.

The warranty is not applicable to damages including broken clasps, chains and day-to-day wear and tear. 

Earrings cannot be returned or exchanged because of hygienic reasons.