ACTIVE JEWELLERY FAQ's
Learn how to care for your Active Jewellery. Important information on returns, warranties and local shipping times for your favourite pieces.
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The tiny charm necklace is minimalistic in design and super lightweight, the perfect item to layer with other jewellery. This necklace is not only durable but also incredibly stylish. This necklace is as stunning as it is functional.
The high-quality, long-lasting materials our products are made of, ensure that they won’t tarnish or rust when they come in contact with water or other substances. You can wear them all day long, during all activities. It does not require any maintenance, it always stays shiny and shows no discolouring, unlike gold-plated jewellery.
Environmental friendly materials are used in manufacturing our products. We also help the environment by stopping the cycle of constantly throwing out jewellery that discolours and rusts after only a few wears.
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Learn how to care for your Active Jewellery. Important information on returns, warranties and local shipping times for your favourite pieces.
To care for your Active Jewellery, avoid exposure to harsh chemicals. You can clean your pieces with warm water and mild soap to maintain their shine and durability.
The standard discolouration warranty for all active jewellery is 6 months from the date of purchase. Earrings are non-returnable for reasons of safety and hygiene.
The warranty is not applicable to damages including broken clasps, chains, and day-to-day wear and tear.
The following will NOT be regarded as defects and will not entitle you to a return under this section:
Please note, the Burnt Team will first examine the item by means of either image or physical examination. Burnt reserves the right to not grant an exchange if deemed that the fault is not a factory fault. T's & C's Apply.
Delivery in South Africa takes about 1-5 working days from when your order has been shipped. E.g. If you order on a Saturday, your package will be shipping on Monday and will reach you within that week.
On average this is when you can expect your delivery with standard local shipping:
You will receive a confirmation email with a tracking number which you can use to track your parcel all the way to your door. You can also track your order by visiting the "Track Your Order" tab under "Resources" on our website footer navigation. All you need is your order number!
Find the tracking page here.
Please note: during big sale days, there might be a slight delay.
At Burnt, we’re excited to introduce our Active Jewellery collection, designed to seamlessly blend style and functionality. Our Active Jewellery is crafted with high-quality, durable materials that are perfect for those who lead an active lifestyle. Whether you’re hitting the gym, going for a run, or just moving through your day, our pieces are designed to stay with you, looking great and feeling comfortable. If you have any questions about care, sizing, or anything else related to our Active Jewellery, check out our FAQs above.
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