Product Replacement, Returns, Exchange Request


If an item is to be returned you need to have all the original packing, labels (still on the products), sanitary stickers (When it is Swimwear), all items must be clean, unworn, unwashed & unused. 

Regarding returns, you will be credited with the ZAR amount of the returned item in the form of a Burnt voucher. (Please note: No returns/credit on the shipping costs). Please note that in-store refunds can only be processed on a credit card. Any transaction processed on a debit card can only be refunded through a gift card.

We offer one free exchange per local order, shipped within the parameters of South Africa. After that, local shipping is calculated at R80.00 one way. For international exchanges, the customer is responsible for the shipping costs and any relevant duties of an exchange.

All discounted items and sale items can only be exchanged for another size or a gift card. Please note that a shipping charge of R100 is applicable to arrange a courier pick up and drop off. No returns, exchanges or refunds are allowed on swimwear, underwear, socks, earrings or gift cards.

Please note, we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore. 

Jewellery has a 3-month warranty on discolouration only. A jewellery piece that has lost significant gold colour in 3 months since purchase will be replaced. If the item is no longer in stock, it can be replaced for another jewellery item of the same value. The warranty is not applicable to damages including broken clasps, chains and day-to-day wear and tear. 

Earrings cannot be returned or exchanged because of hygienic reasons. 


Exchanges & Returns Process

If you wish to return something that you purchased, you can do so in one of two ways:

1. Exchange or return to Store: Return or exchange the selected item to your nearest store (Stellenbosch, V&A Waterfront or Mall of Africa), together with your digital invoice received via email.

2. Log an Exchange or Return Online: 

Step 1 – Fill out the EXCHANGE REQUEST FORM
Fill out the form through the following link: .
We will respond as soon as possible to talk you through the process.  Please note that we can only offer an exchange if we have the product that you would like to receive in stock. 

Step 2 – Safely packed

The merchandise must be sent within 30 days of receiving the order. Please be sure the merchandise is in its original state.  Please be sure to pack the garments securely with labels and stickers attached. The merchandise must be clean, unwashed, unworn, unused with sanitary stickers (When it's swimwear)  and hang tags attached and undamaged. Burnt Studios reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.

Step 3 - Couriers to pick up at address 

You will receive a waybill via email. Please print the waybill and have it ready with the package for collection. We will arrange for the courier to provide a plastic shipping bag.

Please note that we cannot indicate a specific time that the pick up will take place, we can only book a pick up for a specific date, not time.

STEP 4 – Receiving your new parcel or store credit
Once we have received your parcel, we will inspect your order to ensure that it is clean, unwashed, unworn and unused condition with sanitary pads and swing tags still attached. Please allow 1-4 business days for your exchange to be processed once we have received your item. You will receive an email once we have received and shipped your exchange. Your exchange will be sent to the same address that your order was originally sent to. In the case of a refund we will send you an online voucher with the value of your returned item to the email address through which you contacted us. 
Product Replacement
Should Burnt supply the incorrect Product or if the Product you received is damaged, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all the tags and extras still as received. If the customer however wears or uses the product or removes any sanitary pad (when it is swimwear), stickers or tags of the incorrect, damaged or faulty item, then the free exchange by Burnt Studios for a new item is void. 

Should you use your product and spot a factory fault within 30 days of receiving it, Burnt will then replace that item for you. Please email for more info.


Size labels and care labels on the inside of garments are not included and garments cannot be replaced if the printing on the INSIDE of a garment; splinters, fades or comes loose. As the size and care labels are worn directly in contact with the skin, we make use of softer printing and fabrics to ensure a comfortable fit. This results in the printing getting faded easier and is therefore considered standard wear and tear.

The following will NOT be regarded as defects and will not entitle you to a return under this section: 

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Please note, the Burnt Team will first examine the item by means of either image or physical examination. Burnt reserves the right to not grant an exchange if deemed that the fault is not a factory fault.
If any damage occurs outside of the 30-day window, no replacement will be made since we are unable to control how the product was used or handled in that timeframe.