Purpose:

As the Financial Manager your role will be to oversee our company's financial health and contribute to strategic financial planning. You will be responsible for managing budgeting processes, financial reporting, and ensuring compliance with financial regulations.

Key responsibilities:

• Ensure accurate recording of all accounting transactions.
• Prepare monthly, quarterly, and annual financial statements and management reports.
• Prepare budgets and forecasts for each respective department.
• Monitor financial performance by measuring and analysing results, initiating corrective actions, and minimizing variances.
• Ensure accurate and timely reporting in compliance with internal policies and external regulations.
• Manage cash flow, banking relationships, and treasury functions.
• Support audits and coordinate with external auditors.
• Ensure compliance with local, national, and international financial regulations and standards.
• Provide financial insights and recommendations to management for strategic decision-making.
• Supervise junior finance staff and assist in their development and training.
• Recommend and implement improvements to financial processes and systems.

Skills:

• Strong understanding of accounting principles, financial regulations, and business operations.
• Proficient in financial software and Excel; experience with ERP systems (e.g., XERO, Cin7 Core) is a plus.
• Excellent analytical, communication, and leadership skills.
• High level of integrity, accuracy, and attention to detail.

Qualifications:

• Bachelor's degree in Finance, Accounting, Economics, or a related field (CPA, CMA, or MBA preferred).

Experience:

• 10+ years of experience in a financial management or similar role.

Additional Information: 

• The position is full time (08:30 – 17:00)
• Offices are based in Woodstock, Cape Town
• Please email your CV to careers@burnt.co.za
• Use subject: Financial Manager
• Selected candidates will be emailed or called. If you have not heard back within 14 days of applying, please deem your application as unsuccessful.

We are super excited to hear from you and welcome our next member to the team! 

Purpose:

As the National Retail Manager, your primary objective is to oversee and manage all Burnt retail stores, both existing and new, ensuring their effective and profitable operation. You will be responsible for strategic planning, resource management, team leadership, and managing the Regional Managers. This role is mainly focussed around people (Internal/external) and sales. Operational support will be provided by the Ops Manager.

Key responsibilities:

Strategic Planning and Oversight:

• Develop and implement strategic plans to optimize retail operations and achieve organizational goals.
• Provide leadership and direction to the retail team, ensuring alignment with company objectives.

Resource Management:

• Oversee budgets, inventory, and staffing to support store operations and business expansion.
• Ensure compliance with lease agreements and manage facilities and infrastructure maintenance to meet operational standards.

Compliance and Quality Assurance:

• Ensure stores comply with company policies, standards, and regulatory requirements.
• Establish and maintain quality assurance processes to uphold brand image and customer satisfaction.

Team Leadership and Development:

• Recruit, train, and develop a high-performing operations team, including Regional Managers, Store Managers, and support retail staff.
• Foster a positive and collaborative work environment, promoting teamwork, innovation, and continuous improvement.

Communication and Collaboration:

• Maintain open and effective communication with cross-functional teams, senior management, and external partners.
• Collaborate with Regional Managers to align operational strategies with sales and marketing initiatives.

Risk Management and Problem-Solving:

• Identify and mitigate operational risks, proactively addressing challenges in the physical retail space to ensure business continuity.
• Develop and implement solutions to enhance store performance and customer experience.

Financial Management:

• Monitor and report on store financial performance, identifying opportunities for cost reduction and revenue growth.

Performance Evaluation and Reporting:

• Assess store performance based on key metrics and performance indicators, implementing improvement plans as needed.
• Prepare and submit regular reports on store operations, challenges, and recommendations to senior management.

Skills:

• Proven leadership experience with a track record of managing retail teams and driving retail growth, exceptional culture and customer satisfaction.
• Strong knowledge of retail systems, inventory management, and budget oversight.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Proficiency in retail management software and data analytics tools.
• Extremely skilled in managing large retail teams exceeding 200 individuals.

Experience:

• Minimum of 10+ years of experience in retail management, preferably in a multi-store environment.

Additional Information: 

• The position is full time (08:30 – 17:00)
• Offices are based in Woodstock, Cape Town
• Please email your CV to careers@burnt.co.za
• Use subject: National Retail Manager
• Selected candidates will be emailed or called. If you have not heard back within 14 days of applying, please deem your application as unsuccessful.

We are super excited to hear from you and welcome our next member to the team! 

Purpose:

As the Operations Manager, your primary objective is to oversee and manage all operational aspects of current Burnt retail stores, new store builds, HQ and warehouse.

Key responsibilities:

New Store Openings and Renovations:

• Lead the planning and execution of new store openings, ensuring timely and successful launches.
• Manage store renovation projects, coordinating with internal teams and external vendors to uphold brand standards and minimize disruptions.
• Scrutinise all supplier/builder invoices for discrepancies and negotiate better rates.

Systems Optimization:

• Implement and refine operational systems, processes, and procedures to improve efficiency and productivity.
• Utilize retail management software to streamline operations and support data-driven decision-making.
• Manage all devices and technology in stores, head office and warehouse. List includes but limited to: Sound, POS, screens, CCTV, security scanners, card machines, software, access codes, internet and connectivity, VOIP, alarms etc.

Team Training:

• Train the National Retail Manager, Regional Managers, store managers and support staff on all operational systems.
• Foster a positive and collaborative work environment, promoting teamwork, innovation, and continuous improvement.

Communication and Collaboration:

• Maintain open and effective communication with cross-functional teams, senior management, and external partners.
• Collaborate with National Retail Manager and Regional Managers to align operational strategies with sales and marketing initiatives.

Risk Management and Problem-Solving:

• Identify and mitigate operational risks, proactively addressing challenges to ensure business continuity.
• Develop and implement solutions to enhance store performance and customer experience.

Financial Management:

• Manage store budgets and expenses within allocated limits, optimizing resource allocation to maximize profitability.

Skills:

• Proven leadership experience with a track record of managing large scale retail operations. • Strong knowledge of retail systems and technology.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Proficiency in retail management software and data analytics tools.
• Strong skills in retail store fit out and new builds.
• Excellent negotiation skills.

Experience:

• Minimum of 10+ years of experience in retail operations management, preferably in a multi-store environment.

Additional Information: 

• The position is full time (08:30 – 17:00)
• Offices are based in Woodstock, Cape Town
• Please email your CV to careers@burnt.co.za
• Use subject: National Operations Manager
• Selected candidates will be emailed or called. If you have not heard back within 14 days of applying, please deem your application as unsuccessful.

We are super excited to hear from you and welcome our next member to the team! 

Purpose:

The Customer Service Representative will be responsible of serving as the first point of contact for customers, ensuring a seamless and positive customer experience across various channels. The role involves managing customer inquiries, resolving issues, and facilitating smooth interactions between the company, customers, and various internal and external stakeholders. This position is key to maintaining customer satisfaction and loyalty.

Key responsibilities:

Manage Zendesk and Service Tickets:

• Oversee and resolve incoming customer service inquiries via Zendesk, ensuring efficient and timely responses to tickets.
• Track and prioritize tickets, maintaining accurate records of interactions and resolutions to improve response times and customer satisfaction.

Manage Online Returns, Exchanges, and Refunds:

• Handle the end-to-end process for customer returns, exchanges, and refunds, ensuring policies are followed and customer concerns are addressed swiftly.
• Coordinate with logistics and warehouse teams to manage the return of goods and ensure timely refunds or replacements.

Customer and Partner Liaison:

• Act as the primary point of contact for customers, service providers, and logistics partners, ensuring smooth communication and problem-solving.
• Build strong, positive relationships with all stakeholders, ensuring expectations are managed and met.

Customer Query Escalation:

• Responsible for identifying, escalating, and resolving complex customer issues that require special attention.
• Collaborate with internal teams to expedite the resolution of critical cases and communicate effectively with customers throughout the process.

Stakeholder Relationship Management:

• Maintain strong working relationships with internal teams (sales, marketing, logistics) and external partners (suppliers, courier services), ensuring seamless communication.
• Continuously improve service delivery by collecting feedback and acting on suggestions from both internal and external stakeholders.

Assist Customers with Online Profiles and Shopping Experience:

• Guide customers through the process of creating online profiles and navigating the e-commerce platform.
• Provide proactive support during the online shopping experience, addressing any concerns, and ensuring a smooth checkout process.

Skills:

• Knowledge of Shopify, Cin7, ZenDesk.
• Microsoft Excel proficient.
• Computer literate.
• Fluent in English & Afrikaans.

Qualifications:

• Matric Certificate

Experience:

• Minimum of 2 years’ experience as a full time customer service rep.

Additional Information: 

• The position is full time (08:30 – 17:00)
• Offices are based in Woodstock, Cape Town
• Please email your CV to careers@burnt.co.za
• Use subject: Customer Service Representative
• Selected candidates will be emailed or called. If you have not heard back within 14 days of applying, please deem your application as unsuccessful.

We are super excited to hear from you and welcome our next member to the team!