SIGN UP
GET EARLY ACCESS
Our 2024 Black Friday Sale will run from the 25th of November to the 2nd of December. On the morning of the 25th our subscribers will receive early access to the sale. Make sure you sign up so you don't miss out!
SAVE YOUR FAVOURITES TO YOUR WISHLIST
You can now save your favourite products to your Wishlist. When the site switches over to Black Friday discounts, selected sale items on your Wishlist will automatically have the discounts applied. You’ll be able to checkout directly from your wishlist, eliminating the need to search for the products during the Black Friday rush.
EARLY ACCESS
All email subscribers will receive a password for early access at 08:30 on 25 November via email.
ITEMS SOLD OUT?
We've got loads of products on sale BUT... Items sell out fast, so be prepared. If you are shopping in-store please check our store info here.
BUY NOW PAY LATER
This option is only available online and not in stores. When checking out you will have the option to pay using PayJustNow. Get your Black Friday purchase in 3 equal, interest free payments with PayJustNow.
Important Information
BLACK FRIDAY FAQ'S
Everything you need to know about our 2024 Black Friday Sale! Please take note of exchange, return and order change policies for the sale period.
Can I return or exchange an item purchased on the Black Friday sale?
Yes, items purchased on the Black Friday sale may be returned or exchanged within a 30-day period (no exceptions). Please note, however, that sale items are only refundable to gift card and not the original payment method. If you made the purchase with a gift card, you will be refunded in the same method.
Can I change my order if I forgot to add something?
Regrettably, we're unable to make changes to an order once it has been placed. If you forgot to add an item to your order, please place a new order for the forgotten item(s).
If you'd like to modify your purchase, you can easily request an exchange after receiving your parcel. Simply fill out the exchange form available here.
Can I change my shipping address after I have placed my order?
To ensure a smooth and timely delivery, we’re unable to adjust shipping addresses on major sale days. Please double-check all details before completing your order. If you forgot to add something to your order kindly place a new order for the item(s).
How long will it take to get my Black Friday order?
Please refer to our frequently asked order questions for delivery times in South Africa. While we aim for quick delivery, slight delays may occur over the Black Friday period. We thank you for your understanding!
If you experience any issues with your delivery after you have received your shipping confirmation email, please contact support@bobgo.co.za with your name, address, tracking number and description of your issue. The team at BobGo will be able to assist you directly.
If you have any queries before your package is on its way to you, you're welcome to contact us at support@burnt.co.za for assistance.
How do I make contact if I have an issue?
Please note that the Burnt customer service phone line will be down for Black Friday.
Should you have an issue with an order, kindly contact us through our chatbot on the website. This is the fastest way to receive support. Alternatively you can contact support@burnt.co.za and one of our agents will assist you.
Kindly note that reply times may be longer than usual due to high volumes. We thank you for your patience and one of our agents will be in touch as soon as possible!
Buy now, pay later with PayJustNow!
When checking out you will have the option to pay using PayJustNow. Get your Black Friday purchase in 3 equal, interest free payments.
SHOPPING IN-STORE?
All 11 Burnt stores, across the country, including Tyger Valley Mall will run the Black Friday sales in store from 25th November until the 2nd of December. Limited quantities available in store!